Choice and control
You choose who supports you, when they arrive, and what happens on your shift. We build around that.
For Participants
You lead.
We follow with skill.
A quiet promise, plainly kept: our job is to make your life easier, not busier. Here is what being a participant with First Light actually feels like.
Your rights
Four things you can always count on.
Dignity of risk
Trying new things carries risk. We help you weigh it, we do not decide for you.
Consent in every moment
Care plans are conversations, not scripts. You can pause, change or stop anything at any time.
A voice that lands
Feedback and complaints go to a named person, not a form. Anything raised is answered within three business days.
A day, sketched
Not a program. A rhythm.
Every day looks different because every participant does. This is only a sketch, the actual shape is yours.
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A support worker you know arrives at the time you asked for. Coffee, meds, breakfast, whatever the morning needs.
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A community shift, the class, the volunteering, the coffee catch-up, booked around your calendar, not ours.
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A therapy session at home, on video, or in clinic. Notes update in real time so your team stays aligned.
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Dinner, a routine you helped write, a quiet handover. Rest well; tomorrow is on the calendar.
Feedback pathway
If we get it wrong, we want to know.
Feedback and complaints are welcome, encouraged and always taken seriously. You can raise anything with your coordinator, or send it straight to leadership using the form below. We reply within three business days.
- 1. Raise itDirectly with your worker or coordinator, or via the contact form.
- 2. We acknowledgeWithin one business day, always in writing if you prefer.
- 3. We resolveWithin three business days for most matters; more complex issues include an interim update.
- 4. External optionsYou can also contact the NDIS Quality & Safeguards Commission at any time, we will share their details on request.
Talk to a real person
Call us anytime during business hours, or send a message and we will call you back.
Call 1300 000 000 Message us →Let's begin
Ready when you are.
Whether you are new to the NDIS or looking for a team that actually turns up, the first conversation is easy, and always free.