Start a
conversation.
You don't need to have it worked out before you get in touch. Most people don't.
A sentence is plenty. We'll ask the rest when we speak.
A call or email back, then a few questions.
Response timeframes to be published once confirmed — and only if they can be met every time.
Someone reads it, then calls or emails you back depending on what you asked for. We will ask a few questions about what is going on and where it gets difficult. There is no obligation attached to that call and nothing to decide during it.
If we are not the right provider for your situation, you will hear that on the first call rather than after a month of back and forth.
Call or email instead. Both reach the same people.
If you would rather someone else made contact on your behalf, that works too, and we will follow whatever process you set up with them.
- Deaf, or hard of hearing? Contact us through the National Relay Service.
- Prefer another language? We can arrange an interpreter through TIS National at no cost to you.
- Want this information another way? Ask us for a different format.
After hours.
After-hours contact wording to be published once confirmed.
The questions people
most often want answered.
Do I need an NDIS plan to contact you?
No. You're welcome to call before you have a plan, while you're waiting, or if you're not sure you're eligible. We'll tell you what we know and point you elsewhere if it isn't us.
Will I be pressured into signing something?
No. A first conversation is a conversation. There is nothing to sign during it. You can take any service agreement home and read it properly before deciding.
What if I just have one question?
That is welcome. Ask the question. If we can answer it in a paragraph we will, and if not we will tell you honestly what we do not know.
Can I change my mind later?
Yes. Choice and control includes changing your mind. You can end a service agreement, change workers, or stop working with us at any time.
What if I'm unhappy with something?
Tell us, and we'll deal with it. You can also go directly to the NDIS Quality and Safeguards Commission at any time — you don't need our permission and it will not affect your support.