Qualified professionals
AHPRA-registered clinicians, CPSP speech pathologists, screened support workers, credentials verified, not implied.
Registered NDIS Provider · Serving South-East Queensland
Live your NDIS plan,
fully supported.
Therapy, accommodation and daily-living support, coordinated by people who know your name.
- Registered NDIS provider
- Family & participant led
- Reply within 1 business day
- Free first conversation
How we work
Three quiet steps. One coordinated team behind them.
01
Understand
A calm first conversation. We listen, learn your goals, and translate NDIS-speak into a plan you actually recognise.
02
Assemble
We hand-pick your team, clinicians, coordinators, support workers, based on skill, personality and shared interests.
03
Steward
We keep the plan honest. Regular reviews, transparent reporting, quiet advocacy when things need to change.
Why First Light
Craft over volume. Depth over spread.
We keep our roster tight so every relationship gets our attention. Warmth is a system decision, not a slogan.
Genuine companionship
We match on personality first. Your team is chosen for how they show up, not just what they can do.
Personalised delivery
No two plans look alike here. Every shift, session and report is shaped around one person.
Coordinated as one
Coordinators, clinicians and support workers share one care record, you never repeat your story.
By the numbers
Numbers that quietly say we mean it.
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Services under one roof
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SE QLD regions served
0/7
Support models available
0d
Average invoice turnaround
Voices
The quiet difference, in their own words.
Coverage
Six regions.
One steady team.
From Toowoomba to the Sunshine Coast, First Light delivers coordinated NDIS support with local familiarity and one central care team behind every visit.
Explore locationsQuestions
Straight answers,
before you ask.
The questions we hear most in a first conversation, answered plainly. Not enough? A coordinator will pick up the phone.
Read the full FAQ →-
What does a Registered NDIS Provider actually mean?
It means First Light has been audited against the NDIS Practice Standards and is authorised to deliver funded supports across all NDIS registration groups. Registration signals a higher accountability bar for safety, staffing, and reporting than an unregistered provider.
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How quickly can we start after a first conversation?
For most new participants we can start with a coordination or plan-management contact within one business day, and match a support worker inside two weeks. Complex therapy or SDA setups follow a longer discovery pathway, which we walk through with you upfront.
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Do I need to be on the NDIS to talk to you?
No. If you are pre-plan, appealing a plan, or unsure whether you qualify, the first conversation is still free. We will point you to the right access pathway and, if appropriate, help you build the evidence a strong access request needs.
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Which parts of South-East Queensland do you cover?
Brisbane, Gold Coast, Sunshine Coast, Ipswich, Redlands and Toowoomba, with in-home visits across greater SE QLD. Where a service is not local, we coordinate transport or use tele-therapy through a matched clinician.
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Can I keep my existing therapists or workers?
Yes. Choice and control are central to the NDIS, and to how we work. We can act as coordinator or plan manager around your existing team, add specific supports where there are gaps, or replace only what you want replaced.
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How is your team funded and how do fees work?
We charge only what NDIS Price Guide rules allow, itemised against the categories in your plan. Your first conversation and any pre-plan advice are free. If a service falls outside your funding, we will say so before booking anything.
Let's begin
Ready when you are.
Whether you are new to the NDIS or looking for a team that actually turns up, the first conversation is easy, and always free.