You choose who supports you
You have a say in who comes to your home and who works alongside you. If the match isn't right, tell us and we'll change it. No awkwardness required.
Registered NDIS Provider · Serving Western Australia
Empowering Every Ability
Compassionate disability support for independent living.
- Registered NDIS provider
- Family & participant led
- Reply within 1 business day
- Free first conversation
- Open Saturdays
- Based in Victoria Park
How we work
Three steps,
no jargon.
Starting with a new provider can feel like a lot. Here's what actually happens after you get in touch.
- Step 01
We talk.
A conversation about what you're after, what's already working, and what isn't. No forms to fill in first. If something in your plan isn't clear, we'll explain it in ordinary words.
- Step 02
We match.
We look at who on our team fits — the support you need, the hours that suit you, and the kind of person you'd actually want turning up. You get a say in that.
- Step 03
We start, and we check in.
Support begins at a pace that works for you. We keep checking whether it's still right, and we change it when it isn't. Your goals change; so should your support.
Why First Light
Choice and control,
meant literally.
Those two words appear on every disability provider's website. Here's what they look like in practice.
Plain English, always
Core supports, capacity building, plan management — we'll explain any of it without making you feel you should already know. Ask us the same question twice if you need to.
Reachable when you're free
Our office is open Monday to Saturday. If you work or study during the week, you don't have to take time off just to have a conversation about support.
We'll tell you when we're not the answer
If something isn't in your plan, or another provider is better placed, we'll say so and help you find them. That's more useful to you than a yes.
Support for everyday life
The right support can make
everyday life a little easier.
Whether it's getting ready for the day, preparing a meal, attending an appointment or getting out into the community, we're here to provide practical support that fits naturally into your life. We listen, respect your choices and support you in the way that works best for you.
By the numbers
Numbers that quietly say we mean it.
0
Services under one roof
06
Western Australia
0/7
Support models available
0d
Average invoice turnaround
Where we work
Western Australia,
from an office in Victoria Park.
Our office is on Albany Highway in Victoria Park, a few minutes from the city. Support is delivered where you are — at home, in your community, or wherever you're heading.
Ask if we cover your areaQuestions
Straight answers,
before you call.
The questions we hear most in a first conversation, answered plainly. Not enough? A coordinator will pick up the phone.
Read the full FAQ →-
What does “registered NDIS provider” mean?
It means Firstlight has been audited against the NDIS Practice Standards by an approved quality auditor and is registered with the NDIS Quality and Safeguards Commission. Registration covers specific types of support, called registration groups — we’re registered across 13 of them. It doesn’t mean we’re endorsed by the government, and it doesn’t mean we can deliver every support in the scheme.
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Do I need an NDIS plan to talk to you?
No. You’re welcome to call before you have a plan, while you’re waiting on one, or if you’re not sure whether you’re eligible. We’ll tell you what we know and point you towards the right place if it isn’t us.
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Can I choose who supports me?
Yes. You have a say in who works with you, and you can ask for a change at any time without explaining yourself. Choice and control aren’t something we grant — they’re already yours.
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What if I’m not happy with something?
Tell us, and we’ll deal with it. Every participant has the right to raise a concern without it affecting their support. You can also go directly to the NDIS Quality and Safeguards Commission at any time — you don’t need our permission and you don’t have to tell us first.
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How soon can support start?
Answer to be written once typical timeframes are confirmed. Nothing here is promised until it can be met.
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Can I get this information in another format?
Yes. If reading a website isn’t how you’d like to get this information, call or email us and we’ll go through it with you, or send it in a format that works better for you.
Let's begin, quietly
Ready when you are.
Whether you are new to the NDIS or looking for a team that actually turns up, the first conversation is easy, and always free.